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Since the cross river bank checks that were sent to everybody that opted in for the 5-day early refund were bad when are the new ones going to be reissued

 
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7 Replies

Since the cross river bank checks that were sent to everybody that opted in for the 5-day early refund were bad when are the new ones going to be reissued

i'll point you to this thread. It still doesn't answer all questions.

https://ttlc.intuit.com/community/connect-with-others/discussion/kyi-up-to-5-days-early-refund-optio... '

Since the cross river bank checks that were sent to everybody that opted in for the 5-day early refund were bad when are the new ones going to be reissued

A suggestion for you in regard to the check from Cross River Bank:

https://www.intuit.com/company/contact/office-of-the-president/

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Since the cross river bank checks that were sent to everybody that opted in for the 5-day early refund were bad when are the new ones going to be reissued

Just received mine yesterday... But couldn't cash it out 

Helper87
Returning Member

Since the cross river bank checks that were sent to everybody that opted in for the 5-day early refund were bad when are the new ones going to be reissued

Hello, so there are going to be two options if you have gotten a paper check from Cross river/Intuit after doing the 5 day early option...... So option one would be to open a bank account with cross river and deposit the check to that account, or give TurboTax Support a call and they can submit to have the check cancelled and the money sent back to the IRS, then the IRS will send out a paper check that is easier to cash. So in other words the Cross River checks can't be "cashed" but can be deposited and then you will have to wait your banks time line to get the funds after the check clears.

Since the cross river bank checks that were sent to everybody that opted in for the 5-day early refund were bad when are the new ones going to be reissued

Were you able to deposit your check from cross river bank? 

Since the cross river bank checks that were sent to everybody that opted in for the 5-day early refund were bad when are the new ones going to be reissued

IMG_1831.png

Funny I'm 37 why do in-need a parent you have let me down and not heard me with this problem at all in the past month! This needs to be fixed now!! 

MarilynG1
Expert Alumni

Since the cross river bank checks that were sent to everybody that opted in for the 5-day early refund were bad when are the new ones going to be reissued

The Cross River Bank checks are not bad checks.  Try depositing it into your own account.

 

Here's more info:

 

'Thank you for reaching out to us. We understand you are encountering issues with cashing your TurboTax Up to 5 Days Early tax refund check. We are committed to ensuring you access your refund swiftly and smoothly. Please rest assured that your check is legitimate and contains several security features to facilitate a hassle-free deposit.

Tips to deposit (we recommend depositing your check to avoid delays) or cash your check:

  • Deposit at a bank: Depositing your check into your bank account is preferred over cashing it. Check-cashing locations may charge fees and be less likely to cash large checks like tax refunds.
  • Name Matching: For bank deposits, ensure the name on your check matches the name on the bank account where you intend to deposit it.
  • Bank Holds: Your bank may place a temporary hold on the funds until the check clears. This is a standard bank policy and is not an indication the check is fraudulent. We have no control over this process. 
  • Bank and check cashing limits: Many banks and check cashing locations have maximum limits on check amounts they will cash. Ask your bank or check-cashing location what their limit is prior to visiting to determine whether you can cash it there.
  • Check Cashing Tips: The person(s) whose name(s) are on the check must be present and present ID to cash the check. For example – if a check name says “John Doe and Jane Doe” on it, then both John Doe and Jane Doe need to cash the check together in person. Each person must bring a valid government-issued identification card – driver’s license, passport, state-issued ID card.
  • Enhanced Security: This check is issued with the highest security standards. If your bank or check-cashing service has any concerns, they can verify it directly with Intuit by calling 1-800-780-9247. A dedicated team is available to assist with verification.
  • Check Returns: If your check is uncashed after 90 days, we will void your check and return your refund to the IRS. You may then work directly with the IRS to receive your tax refund.

 

Your refund check contains security features to ensure a hassle-free deposit, including:

  • Magnetic ink that's only readable by special check cashing machines.
  • Reflective ink shows hidden words if the check is copied.
  • Images on the check that disappear if the check is copied.
  • Microtext printed on the check that is too small to see with the naked eye, and too small to be copied or scanned.
  • Check background printed with special ink that fades to white when copied and bleeds when it comes in contact with liquids.
  • Special test strips that react to check washing chemicals such as acetone.'

 

@haileyshea26 

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