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ahughey58
Returning Member

Should I be worried that I cannot track my refund on the irs website? You guys said I should receive it by 4/23 well I haven't yet

 
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3 Replies

Should I be worried that I cannot track my refund on the irs website? You guys said I should receive it by 4/23 well I haven't yet

The date shown on the TurboTax Tax Home webpage is only an estimate, it is not a guarantee.

 

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.

 

If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

 

When entering information on the IRS federal tax refund status website, you must enter exactly what is on the federal tax return that was filed and accepted by the IRS.  Your Social Security number, the Filing Status and the whole dollar amount of the federal tax refund as entered on the Form 1040 Line 35a.

ahughey58
Returning Member

Should I be worried that I cannot track my refund on the irs website? You guys said I should receive it by 4/23 well I haven't yet

Okay& what if I can't pull anything up as far as my refund on irs.gov 

Should I be worried that I cannot track my refund on the irs website? You guys said I should receive it by 4/23 well I haven't yet

Was the e-filed tax return Accepted by the IRS?

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.

 

If accepted by the IRS and the IRS federal tax refund website shows you no information for the status then contact the IRS and speak with an agent.

 

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.

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