SBPTG

[tanashia_reeves]

IRS informed that my refund was sent to SBPTG on 2/18 yet the portal is still showing unfunded. I received my state this morning which for some reason did not go through them like it was supposed to. Why does it seem our money is just being held instead of sent out appropriately to us? My DDD is 2/24 but I've always gotten my refund 2-3 days early. I also noticed that I am having about $40 extra deducted from me. When contacting SBTPG you are constantly told different things so I don't know who to get answers from but I need my money and don't feel like I should have to wait when you already have it. 

[MichelleLO]

We are aware of an issue related to your Refund Processing that may have caused you to see a smaller-than-expected refund.

We’re in the process of reimbursing all who were affected. Those affected will receive a credit. If you were affected, look for a deposit (in the bank account associated with your return) labeled, "Remaining Federal Refund Due".  If you don't see that deposit in a few business days, please reach out to TurboTax Customer Support. 

What is the TurboTax phone number?

For additional questions regarding your tax refund, please visit the Santa Barbara Tax Products Group website