According to the information I see here your personalized Turbo Prepaid Card should have been delivered 5-10 business days after ordering it. Since it has not please call toll-free at (888) 285-4169. When the recording ends press 1, then press 2 to report your card as not received.
Please see the TurboTax FAQ below for more information.
https://ttlc.intuit.com/replies/6419975
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