Routing number on form is incorrect

Forum|Forum|6 months ago
February 7, 2026
2 replies
33 views

My Info Worksheet form keeps defaulting to a wire transfer routing number - this is incorrect - I am trying to make a direct deposit which is a different number. When I get to easy step the software tells me that the routing number doesn't match - even after I enter the correct number in the form and save.

It keeps returning to the wire transfer number - how would I correct this behavior?

NicolleR1

Level 10

On the TurboTax software, try this:

Open the file you are working on.
Go back to the button on the left corner.
Select “Direct Deposit to a new bank account”. You will see the information that’s different there.
Clear the box and enter your routing number again and that should fix it.

If those steps doesn't fix the issue, contact us at:

 Turbo Tax Customer Service

KingKabingAuthor

Level 2

Hi NicolleR1,

Thank you - this is how I ended up "fooling" the program to accept the correct routing information, using new account instead of existing data; note that I used the same account so this should not have been necessary. I had used this account previously, and have never used wire transfer, so this is a software bug that should be addressed for others.

Thanks,

KingKabing