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Level 3
July 24, 2021
Solved

Return has been filed, postmark printed in pdf copy, but when checking EFILE status getting a msg that the return hasn't been filed yet.

  • July 24, 2021
  • 11 replies
  • 94 views

Return has been filed more than a week ago, postmark printed in pdf copy, but when checking EFILE status getting a message that the return hasn't been filed yet.

When trying to efile again, on the last step getting a message :

"The submission is a duplicate of one that was previously received"

 

 

Best answer by VolvoGirl

I am sure I am in a correct return.   I tried to e-file again and then getting a message:  "The submission is

a duplicate of one that was previously received. Please contact customer support". 

Do you know Turbotax  technical Customer support phone number?


Only one way to contact them.

Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

11 replies

VolvoGirl
Level 15
July 24, 2021

Are you checking here?   For the Desktop program you have to check the filing status inside the program.  Open your return and go up to menu item

File > Electronic Filing > Check Electronic Filing Status

Level 3
July 24, 2021

Yes, that is correct   FILE - > Check E-file Status

VolvoGirl
Level 15
July 24, 2021

Then maybe you are not in the right return that you efiled.  See if you have any other files ending in .tax2020 on your computer.  Or go to File->Open.