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Level 3
Jul 24, 2021 3:49 AM UTC
Solved

Return has been filed, postmark printed in pdf copy, but when checking EFILE status getting a msg that the return hasn't been filed yet.

Return has been filed more than a week ago, postmark printed in pdf copy, but when checking EFILE status getting a message that the return hasn't been filed yet.

When trying to efile again, on the last step getting a message :

"The submission is a duplicate of one that was previously received"

 

 

VolvoGirl
VolvoGirlAnswer
Level 15
Jul 24, 2021 4:53 AM UTC

I am sure I am in a correct return.   I tried to e-file again and then getting a message:  "The submission is

a duplicate of one that was previously received. Please contact customer support". 

Do you know Turbotax  technical Customer support phone number?


Only one way to contact them.

Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

11 replies

VolvoGirl
Level 15
Jul 24, 2021 3:55 AM UTC

Are you checking here?   For the Desktop program you have to check the filing status inside the program.  Open your return and go up to menu item

File > Electronic Filing > Check Electronic Filing Status

Level 3
Jul 24, 2021 4:37 AM UTC

Yes, that is correct   FILE - > Check E-file Status

VolvoGirl
Level 15
Jul 24, 2021 4:42 AM UTC

Then maybe you are not in the right return that you efiled.  See if you have any other files ending in .tax2020 on your computer.  Or go to File->Open.