Restarting a return using online

[brucesinclair]

I'm using online turbotax. I imported the file for the wrong person. I cleared and restatrted through tools/clear menu. However, the financial info was removed, but the personal information such as name, address, SSN are still retained and I can not seem to update the personal information such as name, SSN, etc - in other words I need to start from a totally blank return including personal information so I can inport the tax return for the right person.

[xmasbaby0]

When you use online TurboTax, each return needs its own account and user ID.  If you use the same account and user ID for more than one person, the first return is overwritten and lost forever.   You will not be able to transfer the 2024 information for an "old" account that was overwritten.   (The term is "transfer"--not import)  

You need to simply start over with a new account and new user ID for yourself now.

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-onli...

https://turbotax.intuit.com/personal-taxes/online/file-your-own-taxes/