Refund

[Junior29]

I claim the credit rebate for the first two stimulus checks. It was accepted, I used to be able to see where is my refund status currently. Every time I do now, it asserts it can’t give me any information and to contact my tax preparer. It’s been almost a year, I filed march 23 2021. I don’t get it, I called and it’s the same thing.

[DianeW777]

If you are referring to the 2020 tax return, and you haven't received your refund as of now you can use the following steps for assistance.  

First when you call, do not select any option about a refund.  Listen to the prompts carefully until you are able to connect to a person. Call very early or very late for best results. 

• You can call the IRS toll-free at 800-829-1040 if you are in the United States or 267-941-1000 (not a toll-free number) if you are outside the United States

Next, you can try contacting the Taxpayer Advocate Service (TAS). 

They are in place to assist in situations where you are unable to obtain resolution on your own.

1. You can click here to begin: TAS Qualifier Tool. or 
2. Submit a request for assistance - Form 911 Request for TAS Assistance (instructions are included)
3. Locate the local TAS Office for your area

This will get the process started for you.  It's not going to be a fast process because they are handling a large volume at this time. 

If you do not hear from TAS within one week of submitting Form 911, contact the Taxpayer Advocate office where you originally submitted your request. Incomplete information or requests submitted to a Taxpayer Advocate office outside of your geographical location may result in delays.

You can use this link to locate your local IRS office. Taxpayer Assistance Office Locator