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Level 1

Question

Refund

Forum|Forum|5 years ago
March 2, 2021
8 replies
10 views

I completed my taxes and they were approved. When I go to check the status of my refund, and I give my information. It keeps saying my information is incorrect. I don’t know why, when the information is all correct. I haven’t received an update.

japarris

Level 2

Same here. Returns were accepted by the IRS on 2/11. The "Where's my refund?" IRS page says my info is not correct.

Kyrapetty2955

Level 2

It’s saying the same thing on mines.... what’s going on...

Season

Level 2

Same here I hv no clue what's going on I called the irs and they told me to check my info an try again I did several times 🙄🙄🙄 she also said they can't look at it until it's been 21 days. Tax turbo said I'm post to receive my refund on the 6th an the 21 days is up on the 5th.but the wmr app tells me to check info and try again. I filed on the 12th and it got accepted on the 13th according to tax turbo.

angus56

Level 2

Can someone tell me what number at the IRS to call. Mine was submitted on the 12th, TT says the refund was due on 3/5. When I check the Wheres My Refund, I'm just told they need more time to review. I have never had this issue always got my refunds in 3 weeks or less. I wonder if it has to do with the IRS getting out the stimulus checks?

DoninGA

Level 15

@angus56 wrote:

Can someone tell me what number at the IRS to call. Mine was submitted on the 12th, TT says the refund was due on 3/5. When I check the Wheres My Refund, I'm just told they need more time to review. I have never had this issue always got my refunds in 3 weeks or less. I wonder if it has to do with the IRS getting out the stimulus checks?

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

Kss821

Level 2

I’m having the same issue!! It’s driving me crazy. I’ve never had this issue before. I’m worried TurboTax is to blame.. I know they had issues with the last stimulus check.

Season

Level 2

I spoke to the irs they said the where's my refund is having some issues and many ppl don't get any information even if u know ur putting it in right. I was told I would have it sent to my bank on the 6th which is what tax turbo said.

With that being said you can either call them and see what they say about yours or you can see what date turbo tax gave you and just go by that. But she said if i don't get it by the to call on Monday

Kss821

Level 2

How do you find where TurboTax says you’ll get your refund?

WendyN2

Level 9

I submitted my own on the 27th of Jan, it was accepted by the IRS on the 7th of Feb and I got my IRS refund the 11th of Feb. There does not appear to be any rhyme or reason as to what/whom/how they are processing and when. As for the IRS not yet "seeing" your information in their system, this is because they are behind in updating that part of their system - it is a transfer over from one receiving system to another "posting" system. If you received from TurboTax confirmation of receipt and acceptance by the IRS this is a fwd message to you from the IRS via TurboTax.

Ryanstephens

Level 2

Anyone get their refund? Mine still says “error” when I know and have tripled checked everything! I’ve called the IRS and they just keep saying they can’t help till after 21 days..

Season1

Level 2

I spoke to the irs yesterday they told me by the 6th I should receive It so fingers crossed 🤞 I still have the error message on WMR but on TT it's says I should receive it by the 6th

dauvion0

Level 3

Same here. Usually Turbo Tax gives you an ETA. My taxes were accepted in less than 48hrs but still no answers.

Season1

Level 2

View TT on desk top mode u will be able to see you ETA

KunTryGaM3

Level 2

My refund was accepted on the 13th but when I go on the irs website all I tell me is that they have no information on it

MichelleLO

Level 15

Until the IRS starts processing your tax return there may not be a record of it on the IRS website. You can also try calling the WMR automated hotline for status as well at 1-800-829-1954.

Please also see the below TurboTax FAQ for more information:
Why is there no record of my return at Where's My Refund (WMR)?

@KunTryGaM3

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Season1

Level 2

I've called that number and it says the same thing the website says. I spoke to a representative Tuesday and she said I should receive with in 21 days and that was today didn't receive anything TT says that it was sent but I can't see anything on the irs website. Other than check the info and try again