Refund

[Hannabeech]

I sent in my tax **bleep** by  mail well over a month ago after my efile **bleep** was denied due to my ex claiming our daughter as a dependent . With the tax **bleep** I mailed in, I included documents support my daughter is depending on me. Why the **bleep** am I unable to receive any information concerning my tax return. Why am I not allowed to speak with a live **bleep**ing person to figure this out as opposed to spending two **bleep**ing hours online just to get no where.

[xmasbaby0 · Accepted solution]

Sorry--but I do not have good news for you.

If you mail a tax return (or a payment) to the IRS, it is a good idea to use a mailing service that will track it like UPS or certified mail so you will know it was received.

Per the IRS website IRS Operations During COVID-19: Mission-critical functions continue: The IRS is not currently able to process individual paper tax returns. If you already have filed via paper but it has not yet been processed, do not file a second tax return or write to the IRS to inquire about the status of your return or your economic impact payment. Paper returns will be processed  once processing centers are able to reopen. 

TurboTax will not know anything about your mailed return, and will continue to show “Ready to Mail” on your account.  TurboTax will not know that you put your tax return in an envelope and took it to a mailbox.  TurboTax does not get updates on mailed  (or e-filed) returns.

When the IRS finally opens it mail and begins to process mailed returns you can check the status on the IRS site. https://www.irs.gov/refunds

State returns have to be mailed to the state.

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

[Hannabeech]

As frustrating as this situation is right now, I really appreciate you giving me a straight forward answer.  At least now I know.. thank you