Refund

Forum|Forum|6 years ago
March 4, 2020
2 replies
4 views

i recieved an email about next steps when i click the link the page reloads multiple pages to the same thing but the funds say accepted online. is there something that can help with this

MichelleLO

Level 15

You may want to try clearing out your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly.
Please see the following TurboTax FAQ's to assist with this:
Clear cache: https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
Delete cookies: https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

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asiagaffAuthor

Level 2

is there a date of when approximately i will get my refund

DoninGA

Level 15

@asiagaff wrote:

is there a date of when approximately i will get my refund

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions