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Level 1
June 20, 2019
Question

Refund status

  • June 20, 2019
  • 2 replies
  • 6 views
I have not received my refund.

    2 replies

    DoninGA
    Level 15
    Level 15
    June 20, 2019

    Once a tax return has been Accepted by the IRS, TurboTax receives no further information concerning the tax return or any tax refund.

    The dates for receiving a tax refund after it has been accepted by the IRS are only estimates based on the IRS target of issuing a tax refund after 21 days from the date it was accepted by the IRS.  This is a target only and not a guarantee.

    After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.

    See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

    Use this TurboTax website to check the status of an e-filed return and if it was either accepted or rejected - https://turbotax.intuit.com/tax-tools/efile-status-lookup/

    If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

    If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.

    Call the IRS:  1-800-829-1040  hours 7 AM - 7 PM local time Monday-Friday

    When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.  

    So after first choosing your language, then do NOT choose Option 1 (refund info).  Choose option 2 for "personal income tax" instead.

    Then press 1 for "form, tax history, or payment".   

    Then press 3 "for all other questions."

    Then press 2 "for all other questions." 

    bluedeb
    Alumni - Champ
    Alumni - Champ
    June 20, 2019

    Have your return(s) been accepted? If you e-filed you can check to make sure your return(s) were accepted.  To check your e-file status.

    https://turbotax.intuit.com/tax-tools/efile-status-lookup/

     

    If your return(s) have been accepted, you can check your Federal refund on the IRS website, Where's My Refund

    https://www.irs.gov/refunds

     

    If you have a State refund, you can check your refund status on your state's website.

    How do I track my state refund?

    https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571