Refund on its way

[Scorpions0627]

I received an email this morning from turbo tax (it was their real email), saying “congrats! Your refund is on its way”. I know turbo tax doesn’t usually email you updates, but I did chose to have my payment to them deducted from my federal taxes, so I thought maybe they knew it was being deposited? The IRS website isn’t too accurate for updates, my boyfriend’s IRS tracker says approved but he already got his deposit. Do you guys think that my refund is being deposited based on the email I received? 

[xmasbaby0]

That email came from marketing.   Marketing does not know anything about your refund status.   In fact TurboTax receives NO information about your refund after your e-file has been accepted for processing.  TT will never know when or even if you receive your refund.   Use the IRS site for information about your refund.

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2023 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

[Cynthiad66]

No.  I think that your return has moved through TurboTax processing and been accepted by the IRS.  This means that IRS is processing and your refund will be coming soon, hopefully.  Technically, your refund is "on its way" once it leaves TurboTax.

[acockrell999]

I got the same email and was wondering the same thing! I know where's my refund says it updates once every day usually overnight but I'm not sure how accurate that is. It still says processing when I check and its almost to the 21 days since it's been accepted and sent to the irs. I got the email Tuesday morning saying my refund is on its way and congratulations for securing my refund and to find out when its arriving, it's all so confusing, idk who to believe. 

[xmasbaby0]

@acockrell999 Believe the IRS.   The IRS is in control.

[nikkicampbell01234]

This is exactly what happened to me. I was accepted on January 22nd, and got an email on Feb 4th that "my refund was on the way", with a link to "find out when I'll receive my refund". I know people say to believe the IRS website, but so many people have already received their refund, even though the IRS website says "received". So, I contacted TurboTax on the phone. Spoke with a resolution agent, who said I should see my deposit by the 18th of February. He said technically, the IRS doesn't open up until the 27th, and any E- files will be sent out after that day. So if it says accepted on the TT website, add 21 days from January 27th, if it was accepted before that date. It's literally pure insanity. I genuinely hope TT is accurate. I need my money by the 18th. 😭😭😭😭

[DoninGA]

@nikkicampbell01234 Once the IRS has received and Accepted your federal tax return, TurboTax receives no further information from the IRS concerning your tax return or your tax refund.  Any email's from TurboTax are estimates only, not based on IRS facts.

Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

[nikkicampbell01234]

I understand what you are saying, but even the IRS is saying their website isn't accurate. Alot of people are receiving their refunds, and the IRS website hasn't even updated. Etc. So, it's just a matter of I hope it comes soon. 

[xeniyal2]

i received this message, has anyone received the same thing? Anything exciting came from this email?

[BrittanyS]

The best place to get updates on your refund is the IRS "Where's my refund" site.  

@xeniyal2 

[TaniyaT0219]

@xeniyal2 hey I got the same message. did you get the refund yet?