I purchased a Home and Business TurboTax system through Sam's on Feb 2. It will not work on my old computer with Windows 10 and my computer is not upgradable to 11. Sam's says the refund must come from you. So, I need that started, or I understand the online version from TurboTax will work. If I can exchange the Sam's version for that it would be great. I have the following order numbers or EOD numbers. [number removed] and [number removed].