Refund is Missing

[smrsarah]

I filed my taxes on February 1, 2023. It got approved by the IRS on February 5, 2023. The IRS sent my refund February 9, 2023. 

I have my payment sent as a direct deposit, my numbers to my bank account match with what was filled in. I had to sign up for TurboTax Deluxe and had it set for a refund payment to pay the $78 fee. 

I have called TurboTax, I have called my bank and I have called the IRS and nobody can tell me where my refund is. 

where is my money?

[DoninGA]

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

[smrsarah]

I looked on their website and it said it was funded so it went through on their end but not on TurboTaxes end I believe. I did submit a request but I really need that money and I’ve been trying to hunt it down since the 24th. 

[DoninGA]

Since you requested to have the fees deducted from your federal tax refund, once the refund is issued by the IRS it is completely handled by Santa Barbara Tax Products Group.  TurboTax is not involved in any way with the tax refund so cannot provide any assistance.