refund advance

[sickamoose]

so i filed my taxes on january 19th it was approved the 24th understand it was before the filing period, so i was approved for the advance per when i filed, all the paperwork even states it the 19 pages i even went back to look at another year i got it and same page amount, compared to last year when i didnt get it, but still no advance why is this? why is it so hard to get info from turbo tax in regards to this what number can i call

[CatinaT1]

See these resources for more information:   

See Offer details and disclosures for the Refund Advance program for more information.   

The IRS' 2024 tax filing season set for January 29 page   

TurboTax Help article When will my refund be deposited into my Credit Karma Money™ account?*    

Credit Karma's What is TurboTax Refund Advance?   

Make sure your accounts are linked: Linking Credit Karma with TurboTax Account  

[sickamoose]

I have read all this info before there still is no response to if it was approved etc 

[sickamoose]

and my accounts are linked but yet it still shows last years information.  it showed approved when i filed then sent all the paperwork havent received an email or anything since i was told my taxes were accepted