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Level 1
February 20, 2022
Question

Refund advance

  • February 20, 2022
  • 1 reply
  • 1 view

When I filed my taxes on Jan 24th I was approved for a 500 refund advance I made credit karma account and when I tried to file it said something on my return changed to choose a different method and I tried various times until i

gave up and just filed normally. About two weeks ago I received an email from turbo tax apologizing saying this year taxes were on them since I was apart of a lot of people that tried to get refund advance and were unsuccessful and they are going to refund me what I paid for to file my taxes. Since I chose the option to pay for it with my refund they said I’ll recieve a check. Has any one that had this problem received there money back already ?  

1 reply

Level 15
February 23, 2022

Please reach out to TurboTax Customer Support to inquire about the status of your refund. To get you to the right person, make sure to use the keywords billing issues​​​​​.

What is the TurboTax phone number?

 

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