Receipt that shows what I paid and includes the $40 processing fee?

[sunny163]

In total, $405.42 was paid for all of the TurboTax services, which includes the $40 processing fee for using our federal return to pay for everything. My problem is that every time I click to view my order, it only shows $365.42. It will not show the $40 processing fee.

The $405.42 was deducted from our federal return over 2 weeks ago. Turbo Tax also shows the $405.42 on one of the screens, but will not show it in the receipt with that as the total.

I have spoken to 3 different Turbo Tax professionals on the phone and 1 in chat. They could also see the $405.42 on their end, but when they sent me a receipt, it was still only the $365.42 amount. One of the agents I spoke with said that the $40 fee is from Santa Barbara, which is why TurboTax will not show it. But TurboTax has the $405.42 amount listed under payments. When I click the 3 dots next to it and "view order" the $365.42 is there, and the $40 processing fee is left off. This should not be this difficult.The $405.42 I paidWhen I click "view order", the $40 fee is left off and the total is changed

Does anyone know how I can get a receipt that shows everything adding up to the $405.42? I need it to be reimbursed. Thanks!

[JotikaT2]

Please see how do I review my fees in TurboTax Online for guidance on seeing your fees if you prepared your return online.  The $40 processing fee is essentially deducted from your refund when you choose to pay TurboTax with your refund.

Unfortunately, the only way to get support is by contacting us.  This is an online forum and we cannot access your account.

[sunny163]

Hi! Thank you for replying! Yes, I can see the 'fees,' and no, they still do not show up together on any receipt. I know what the $40 is for, and I have contacted support numerous times, did screen share, and they have no solution or ideas, and the last one I spoke with suggested I post here. 

This is such a ridiculous problem to have, and I cannot believe TurboTax has zero solution for putting all of the fees together on a receipt. It acknowledges the total I spent, but refuses to show it in the order total.