Change direct deposit information

[elliemcnaughton]

When i input my account number i input all 16 digits....is that correct? Also if my information is incorrect will they mail me a check?

[AnthonyC]

You should be inputting both a routing number and your account number in separate boxes.  Each bank has different account number lengths, so I can't say if 16 digits is the right number for you.  But, you should be able to see this information on a copy of any check from that account.  It will be at the bottom - generally the routing number will come first and then your account number and then your check number (check sample image below).  You DO NOT want to include the check number and 16 digits sounds like you may have included the check number.  If your information is incorrect and the IRS is unable to deposit to your account, then they will convert your refund to a paper check and mail to the address on your return.

[SNODDY19531930]

When I put in both the routing number and account number, turbo tax is saying my account number is wrong.  I tried to recreate the direct deposit information and it's still coming back wrong.

[HeatherPLO]

Please try the following steps which may help clear the loop you are experiencing:

• Log completely out of Turbo Tax.
• Then, clear your cache and cookies within your browser and completely close out of it.  I have included the Help Articles below if you need assistance with clearing cache or cookies.
• Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
  • You can also try a different browser as well, or "incognito mode".

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps. 

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@SNODDY19531930 

[xmasbaby0]

@SNODDY19531930 It would be a good idea to check with your bank and make sure you are using the correct routing and account numbers.   You do not want to enter incorrect banking information into the software or your refund will be delayed--possibly for weeks.