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The IRS states:
WHERE’S MY REFUND STATUS BARS DISAPPEARED
"We have gotten many comments and messages regarding the IRS Where’s My Refund Tool having your orange status bar disappearing. This has to do with the irs.gov where’s my refund site having too much traffic and lagging. This is causing images not to display and information about your federal tax return to not show up. This has happened every year since the tool was first available. This has nothing to do with you being flagged or your return being denied. Status Bars Disappeared for many Americans who filed early.
This also can have to do with your browser settings as well as your cache. Please try using a different browser such as Chrome or Firefox. Also, clear your cache in your browser settings."
When checking on the status of your refund at the IRS Where's My Refund (WMR) site, you may get the message: We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgment e-mail that your tax return was received by the IRS.
You might receive this message because:
Please click Why is there no record of my return at Where's My Refund (WMR)? to learn more.
Today when I checked the where’s my refund app and webpage, I was told that my information was incorrect. My information was indeed entered correctly. When I called the automated hotline
800–829–1954, the very same information yielded the appropriate response which was my return is being processed. So you may have the exactly correct information but the website apparently is currently overwhelmed or malfunctioning for uncertain reasons; try the automated hotline.
If you e-filed, make sure the return was e-filed successfully and accepted:
Re-check your e-file status
Make sure to enter the federal refund amount without the state refund, less any TurboTax fees if you chose to pay any fees out of the refund.
If you are married filing jointly try using the Social Security Number for the name that appears first on the return.
If you have already tried the above on the IRS WMR website, you can check the status of your refund by calling the IRS Refund Hotline at 800-829-1954.
Please check Why is there no record of my return at Where's My Refund (WMR)? to learn more.
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