Why can't I get my 2017 taxes even though I have Plus?

[timothy-primeaux]

in New York

[Critter]

Is the 2017 program in the same account where you have upgraded to PLUS in the 2018 account ?   If yes then did you PAY for the upgrade yet ? 

The exact instructions will vary depending on the status of your 2018 TurboTax Online return (select one):

• I haven't started a 2018 return yet
• I started a 2018 return but haven't filed it yet
• I've already filed my 2018 return

[DoninGA]

You have to pay for the Plus upgrade before access to the prior year online tax returns is available.

To pay the TurboTax online account fees by credit card so you can access your prior year online tax returns, click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  On the next page, to pay by credit card, click Pay Now.  On the next screen just click on the Continue button.  The next screen will show a review of your Fees, click on Continue.  Complete the next screen to pay by credit card and click Continue.