@Toni93 wrote:
I opted to have the fees deducted from my return, the Where's My Refund app says "sent" & my credit union does day early deposit...but it's not there, nor is it pending. Who do I inquire about my refund with? Did the IRS send it to TurboTax then TurboTax sends it to me? If so, how long does it take?
If you chose to pay any product fees out of your Federal refund, the funds go first from the IRS to an intermediary bank where the fees are subtracted. Then that intermediary bank sends the rest to your bank account or card. The company that handles that is called SBTPG (Santa Barbara Tax Products Group.)
If you sure the IRS has released and sent your funds (check with the IRS "Where's My Refund" tool), you can log in to your temporary account at SBTPG to see the status of your funds.
To log in, choose the taxpayer portal at:
https://www.sbtpg.com/
SBTPG has a phone contact page at the following link. It also shows their business hours. Even when they are closed, you may be able to get automated info, or you can log in as above.
https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
