Where is My Refund Advance???

[rachelle_walters]

OK so I filed my taxes with turbo tax, applied for refund advance, was approved for $1500, chose that as an option at checkout. Filed 1/26, confirmed it was accepted. It is 1/31 and no refund advance has been posted to my account. I called Turbo Tax Customer Service they said wait, 24hrs, then called again wait 48 hours, then called again and they confirmed I checked out with that option and stated they don't know why it hasn't posted because its showing on their end it had been initiated but was pending and to called Credit Karma. Ok. I called Credit Karma Customer Service and they said they do not know why it hasn't been deposited yet that I needed to contact Turbo Tax because it is on their end. I called Turbo Tax, they said it is not on their end and to call Credit Karma back. I called Credit Karma, asked to speak with a supervisor and her advice was I just needed to wait. I asked wait for what? My return was accepted therefore what am I waiting for it says it will be deposited immediately, but I have already waited 5 days. I am confused. Why are yall even offering this as an option if you are unable to provide the service OR your customer service agents cannot troubleshoot it correctly. I want to know where my advance is. I would not have even filed with Turbo Tax had I known I was not going to get the advance. Now my phone is shut off so I can't even call anyone anymore, my rent is due tomorrow, my insurance lapsed, AND I am a single mother with two small children with barely any groceries.  I am a DoorDash Delivery Driver and with my phone turned off I can't even work!! WHERE IS MY REFUND?? I NEED SOMEONE TO HELP ME!! THIS IS INCREDIBLY FRUSTRATING.

[CatinaT1]

First, check to see if you signed up for the TurboTax Refund Advance. You can look in a few specific places in your account or your email. 

Check Your TurboTax Order Details

1. On the Tax Home page, scroll down to the section for "Your tax returns & documents."
2. Select View Order Details.
3. Look for "Refund Advance" or "Credit Karma Money" listed under your payment and refund methods.
4. If it’s not there, you likely selected a standard direct deposit or a different refund option.

Look for Confirmation Emails

• If you applied, you should have received automated emails from TurboTax and its partners.

1. From TurboTax: Search for an email confirming your "Refund Selection."
2. From Credit Karma: If you were approved, Credit Karma sends an email when the funds are deposited into your Credit Karma Money Spend account.
3. From WebBank: If your application was denied, you will receive an email from WebBank (the lender) explaining the reason for the decline.

Check Your Credit Karma Money Account

• Because the Refund Advance is deposited into a Credit Karma Money™ Spend account, checking that account is the fastest way to see if the loan was processed.

1. Log in to your Credit Karma account.
2. Navigate to the Money tab.
3. If you see a pending or completed deposit for a portion of your refund (typically between $250 and $4,000) shortly after the IRS accepted your return, that is your Refund Advance.

Review Your Tax Return Summary

• You can also find clues on your actual tax forms:

1. Open your 2025 return in TurboTax
2. Go to the Tax Tools menu on the left
3. Select Print Center
4. View your Federal Information Worksheet
5. Look at the "Direct Deposit" section
6. If you signed up for the advance, the bank account listed will be the MVB Bank account associated with Credit Karma, rather than your personal bank account.