Where is my federal refund?

[tinalbion]

So I submitted my taxes on TurboTax February 3rd, both the state and federal were accepted the same day. The estimated delivery day for my federal was February 24th. I got my state, no problem, but it is now March 10th and I have not yet received my Federal. I checked the IRS website and fill out the little questionnaire, but it only says that "they cannot provide any information about my refund". I didn't mistype anything and I'm growing really concerned about my federal. What can I do and who can I call?

[TerukoL]

Once your return has been accepted by the IRS, TurboTax no longer receives updates. You will need to contact the IRS  at 1-800-829-1040 and follow the prompts for a live representative. The person that you speak with will have direct access to your tax return and be able to provide you with a status update. 

When you call, make sure you have the following information:

• tax year
• social security number
• filing status
• exact refund amount

[tinalbion]

I tried to talk to a live representative and the pre-recorded message would not allow me to talk to one. I am sick and tired of the runaround and I just want my refund. I did not get through nor did I get help. 

[DoninGA · Accepted solution]

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@tinalbion wrote:

I tried to talk to a live representative and the pre-recorded message would not allow me to talk to one. I am sick and tired of the runaround and I just want my refund. I did not get through nor did I get help. 

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Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Then press 4 for personal or individual tax questions.
It should then transfer you to an agent.

[Boclark84]

Exact same situation, I filed and was accepted 1/31 and nothing.. irs website says “still being process” no exact date when it will be finished 

[tinalbion]

Thank you so much, I'm finally on hold waiting for a rep. 

[khm15104]

I would like to know when I'll get my federal refund and stimulus check the government cashed my check for the state

[tinalbion]

Yeah I have yet to receive my federal refund. Still nothing. 

[SusanY1]

You can check on the status of your refund here: Get my Refund.  Currently, this is the only way to check the status of your refund.

You can check the status of your payment up to once per day here: Get my Payment.

This is the only way to check on your individual payment.

@kmh15104

@tninalbion