I just told them that my car was messing up, which I didn’t have to show proof for it. The number I called was 877 777 4778. Now you should call first thing at 7 est time. It’s two processes. One you will have to talk to a rep where you explain your hardship they will determine if you have a hardship if so then they will transfer you to intake to file a claim for and advocate. The advocate will contact you in like three days and let you know what’s wrong and what you will need to do.