Unable to Print Return

25 replies
222 views

The PDF file only shows 1 picture. No option to open preview or anything except edit picture?

TurboTax Home & Biz Windows

JotikaT2

Employee Tax Expert

If you are using TurboTax Desktop, please make sure your program is updated. This can be done by logging into your desktop product. Select Online in the menu on the top, and then select Check for Updates.

Once you have done that, follow the steps in the following guides for options to help you print. On the 2nd link, there is an option of printing to mail your tax return. You can select to save as a pdf after previewing your tax return. This may resolve the issue and allow you to see the entire tax return.

How do I fix issues while printing my return?

How do I file my return by mail?

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CJ777

Level 2

I have a desktop iMac printing to an HP Office Jet Pro 9010 series printer. I can not print my return, or even just an open page. My TurboTax program says it is up to date. My iMac uses Ventura 13.6.9. I want to file electronically, but I can't print any pages to review. Can you help, please?

Amanda Douglas

Level 2

As I noted in another message, today's (Tuesday 3/11/2025) update did not fix this problem.

Hi all,

I figured out how to get a PDF, at least on my Mac, so I'm hoping this might help others with the same issue:

I'm in TurboTax app on my Mac and when I click "Print Returns" I get the same message mentioned here saying it is preparing to print, and then an error sound, and then nothing.

However-- try this instead: Go to the menu at the TOP of the screen (not necessarily the top of the TurboTax WINDOW-- Make sure it has the Apple Icon then it says TurboTax, then File, Edit, View, History, etc.). Then open the File menu and choose Save to PDF. Thist did generate the PDF for me. See screenshot below. Hope this helps someone else!

GEOFFJAN

Level 2

It is March 2025 and I am unable to either print my return or save it to a PDF file. I have a MAC desktop and was successful back in February to print off another return. All my software, both Turbotax, printer and computer are up to date. Any suggestions?