Tax return not received

[Jessrc12]

I have used you for over three years and never had a problem. I was supposed to receive my tax return on the 2nd and still have nothing. I checked the IRS website and they still have yet to approve it. Is anyone else experiencing this issue? I'm feeling very frustrated.

[DoninGA]

Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

Any dates shown to you by TurboTax are only estimates.

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.

If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions