Still no refund from 2019 tax return filed through paper

[tan_zhif]

I still have not got my refund from 2019.. I mailed in my return in July 2020.. Using the where is my refund tool is not helpful because there is no information there.. I know there has been delay processing mailed in returned at IRS due to covid but it's almost 7 months since I filed and I just want to ask if there are people out there facing the same situation?

Thanks...

[kath914]

I filed by paper (Mom passed away in Feb 2020) and still no refund and when I call the IRS ( when I can get through), I am told they cannot help.  They are backlogged.  Isn't there any way that I can find out IF the return is there? I have been dancing through hoops and still no refund or resolution.......HELP

I cannot file 2020 return til I know what the heck.

[Cynthiad66]

Why are you holding up 2020?  Anyway you can order a transcript online to see if the return was processed and a refund issued.

To obtain a full copy of your filed and processed tax return (including income forms such as W-2s and 1099s), print and complete IRS Form 4506, Request for Copy of Tax Return. Be sure to follow the instructions on page 2 of the printout. The IRS charges $50 for each copy. Please allow up to 75 days for delivery.

If you can't wait that long or don't want to pay the $50 fee, consider a free IRS transcript. A transcript contains most line items from your return and can be used if you need last year's AGI or other numbers from a previously-filed return. Here's what a transcript looks like. To order, go to the IRS Get Transcript page and choose an option: online (same-day) or by mail (5–10 days). 

[kath914]

How do I get this information?  I am my mother's executor. Do I sign up as her?

[CarissaM]

In order to get the information you would need access to her tax return. Signing up as her within Turbo Tax would not work, as it would be a new account with no refund filed. 

It may be best for you to contact customer support by phone by following the instructions here.