Routing # on Massachusetts E Filed StatecReturn

[Rynmaura]

• I have input my direct deposit data for my 2024 Massachusetts state tax return - when I print out the return to view it before ng filing it is not showingbthe full 9 digit routing number -"is this for security reasons or is it a computer error?

[CatinaT1]

Are there X's as part of the number? If so, yes, this is likely a security reason.

[Rynmaura]

No - the routing number should be 011000138 and it is showing as 11000138- it is missing a digit. The rest of the sequence is right and the account number is right. It is a BOA routing number. Last year the entire number printed on my return. I won't efile till I have this straightened out but unfortunately I paid.

[CatinaT1]

Ok, go back in and change your direct deposit info. When you get to that area, select "Other refund options". There you will have the option to update your bank account information.

[Rynmaura]

I've done that several times- it gives me the option of Credit Karma or Direct Deposit - I choose DD and then fill out the info correctly and it doesn't solve the problem. I think it's a glitch in the system. Are there bugs that Turbo is still working on?

[CatinaT1]

No, you should be able to do this.

You can try these steps to resolve if you are using the online version:

• Clearing your Cache and Cookies
• Using a different browser
• Opening an Incognito Window

[Rynmaura]

That did not work.  I used a different browser. I had already cleared the cache and cookies on first browser. The routing number is just missing the first 0 - otherwise it is correct. Is it a security measure on the printed return. Does Turbo convey DD info separately?

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service