rejected CA state return

[gwiger]

I got notice from Turbo Tax that my CA return was rejected. The note said that this was due to an error in the software. It also said that when I reopened the return the problem would be noted. That didn't happen. In fact the program didn't do anything special and didn't seem to note that I'd filed my Federal and it had been accepted. What's going on?

[stevechat54]

I had the exact same experience.  CA return rejected b/c of error in TT software.  The links and instructions that TT then provided were useless!

[Brian95]

No guidance - opening the return and stepping thru leads to "Good news!" We've checked for missing info & it's 100% accurate?? There are no details about what is causing the problem?

[lz80521]

Same boat here; I actually clicked fix my return, and the software did nothing just saying everything looks good; and later about 30min, it got rejected again

[dvanb]

Same as above, what's going on Turbotax?!

[Random Guy]

They said they pushed the fix today and web services should update automatically but every time I fix the state filing it’ll get rejected instantly. It says Your California return could not be processed electronically due to missing information on Form 3849 Premium Assistance Subsidy. I have the form filled out when I view the document. 

[dvanb]

Is there a phone number to reach a Turbotax rep?

[dvanb]

Hi Random Guy, was this addressed to me specifically? divan

[Ctaxquestions]

I received an email from TT stating my return was rejected due to an error in their software and that when I open my return, I will receive details about the error causing the issue.  Nope. There were no details and I checked my return and it said my return was 100% accurate.  What the heck, TT? Anyone find out what/why this is happening? 

[dvanb]

Hi Random Guy, was your message addressing my situation specifically or was it addressing others in the group?  Thank you, DVANB 

[Brian95]

Is the fix possibly not implemented as of 4:54? Does the system need an over nite refresh??

[in2lindalove]

I received the same message. I see a trend here; turbotax needs to provide a remedy soon.

[Brian95]

TT - I don't want to earn any badges - I want to be done with my taxes.......

[Random Guy]

That’s for everyone as far as I know, not just for 3849s but apparently they didn’t have the official form till the updates get pushed. I’ll try my luck again tomorrow before calling TT.

[Mellowyellow]

I didn’t receive an error message per say. It was rejected initially. After I went through each form manually, I noticed that I did not select the county that I live in, from the drop down menu. I believe it's on the residency page. That fixed everything for me. Goodluck!