Refund mailed instead of deposit, where would it be mailed to?

[Cleado]

I filled my taxes and elected to direct deposit and do the up to 5 days early and pay my filing fees out of my refund. My refund was approved by the IRS on 2/19, and a check was mailed on 2/25. TT never informed me that my refund was approved, as they said that they would.
I do not know why it wasn’t direct deposited or where the refund check was mailed. SBTG has no record of it, Turbo Tax can’t help at all, just reads of a script and tells me someone will call back, they don’t. 
Would the IRS send the check to SBTG to recoup TT  filing fees, or will the IRS send the check to me and I will need to pay them?

i will never ever elect to have my filing fees taken from my refund. There is zero communication or assistance available if things do not go as planned. I should have had my refund a week ago, and now I am not even sure where it is.

 I am beyond frustrated at the lack of answers or willingness to look for answers.

[CatinaT1]

Once your return is filed, TurboTax has no control over the processing or the timing when the IRS releases your refund. 

The IRS Where's My Refund site will not take into account the 5 days early, but if you signed up for the 5 Day Early product, you should receive your refund deposited 5 days prior to the date indicated by the IRS, assuming all conditions are met.

If you don't get your deposit 5 days early, there is a few reasons why that might happen.

• Your refund was offset or differed from their estimated refund amount, bringing the refund amount below the minimum threshold or above the maximum. What is a refund offset?
• Your bank wouldn't accept RTP (Real Time Payments) or Same Day ACH deposits, preventing Intuit from depositing your refund 5 days ahead of when the IRS would have deposited your refund.
• The IRS didn't give Intuit 5 or more days of notice in advance. This stopped Intuit from meeting the 5 days early expectations.

If TurboTax is unable to deliver the refund 5 days early, your order will be canceled and you won't be charged the 5-Day Early fee. You will receive a follow-up email with a refund and timing update, and if any cancellation is applicable. 

The check will not come from the IRS but should come from Intuit.

For more information click on the link below

5 Days Early Option