After i filed my taxes with turbo tax with the most expensive package ,I got a letter from irs saying I needed to verify my identity can turbo tax help me clear this up so I can get my refund.
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TurboTax program can’t help. Follow the instructions on your letter. Other users may have suggestions.
TurboTax cannot intercede with the IRS for you. No matter how much you paid for using the software, your tax return was self-prepared. TurboTax has no way to verify that what you said about your identity in the software is true. You have to verify your own identity with the IRS.
I HAVE TO VERIFY MY IDENTITY
https://www.irs.gov/identity-theft-fraud-scams/identity-verification-for-irs-letter-recipients
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