No option for refund advance when i checkout

[lizadawn1009]

I seriously hope this is the case

 Although it should not matter what day u file... but in hopes that all works out I'm staying positive that Monday when I try to file it gives me the option... I have them done. I have cleared out and restarted almost 5 times now. If they don't fix it  I'm switching. 

[meliah09]

I called turbo tax and they told me to look up the new rules on the irs website I looked and couldn’t find anything to do with advance refund on the website. He also said a lot of people have called about the same issue. Makes no sense …I don’t think they know why it is not giving people the option for an advance… if I knew it wasn’t available I would have used a different tax filer… I did send them through thinking it would ask me after my taxes were accepted but apparently not. Very frustrating. 

[dameionpiert]

Just toggle back and forth between review federal and try to walk through the steps and it will give you the option. I only had to do it twice.

[genikachery]

The same thing happened last year. After I filed, the option popped up on the day IRS accepted the return. When I called today, they said that may be the case again this year. The representative wasn't too sure but she said it was likely to happen again this year. 

[Marazasayuli]

I was back and forth with it from the 16h up until yesterday. Went to HnR block and they wanted to charge me 400 to do something I have been doing myself for the past 6 years. 
Today was he 26th I opened a new account with TurboTax and was given the advance option. Only thing, highly advise putting in a different phone number or it will get flagged for fraud (happened to me unfortunately) BUT I just have to wait for my identity to be reviewed in 48-72 hours..:It sucks I have to wait but it’s better than paying out more money than I have to. Doing my taxes this time today was a lot smoother than 2 weeks ago. Before I was getting pop ups to constantly upgrade to Max like 6-7 times and it made me pay the fees upfront without any other option and NO option for the advance. 
The process today was much smoother, 2x was asked if I wanted to upgrade, able to have option to pay fees with refund and I got the advance…I was going to use my daughters phone number but I didn’t want to change too much…Should have rethought that because I wouldn’t be waiting and would probably have my advance….lol

if you make a new turbo account, make sure that your email and phone number are different than your original account…

Taxes are always a headache but hopefully this helps…Thank you to everyone that messaged back and also the girl that commented about making a new account…You are the real MVP…

Stay safe and stay sane everyone. Sending love; light and positivity to you all!! 

[genikachery]

That 400 charge is wild! I am glad you were able to get some answers. I got so many different answers that I am just holding out hope that in the morning it will be like it was last year, that the option pops up after acceptance even if I already filed. That's what happened to me before. So here's to crossing fingers. Stay safe and be well! 

[Chantel_mcbrd]

Im having the same problem and I’ve gotten it the last two years also. I was told to wait until the 27 nth . Or reset my return n start over or I may not qualify this year. Nobody really knows.

[Kyleemartinez9]

It finally worked for me last night. After filing my taxes with a diff email/account. However I was only offered a $750 refund advance. Although, my tax returns are higher this year. I just took it because I was happy to finally get the option to get at least something.

[HellooBrooklynn]

God, so I really have to go through the numbers again just to get the advance option? But doesn’t it still send it to the same credit karma account, or do you have to create a new one as well?

[lizadawn1009]

I tried today and still no advance option. 

[Solitabolden89]

Same no luck at all

[Marazasayuli]

No you can use the same credit karma account number…Just the email and phone have to be different than your original account…

FYI: I checked my old account and it’s NOT showing the Advance option that they said it would

[Haileeinman1]

You’re not alone 😭 filed my taxes this morning . Have also been a credit karma customer and had account for while . was able to receive advance the last 3 years 

However this time I had option of 5 days sooner or my credit karma account which obviously I clicked thinking I was going have option as I did last times . Nope nothing . 
I can’t get an answer about it 

other than call turbo tax back after the irs accepts . But by that point it is too late from what woman said on call

[Haileeinman1]

No😭 I’m in same position

[lizadawn1009]

Any luck today?