My stimulus check got deposited to my turbo tax card from last year I don’t have the card at all I only have the account number and can’t get ahold of anyone for help

[JohnW222]

If you no longer have access to your Turbo Visa Debit Card, don’t worry.

If you’ve registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen).

If you don’t know your account login information, call 888-285-4169 for assistance.

You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

However, please be aware that, due to unprecedented traffic, you may experience some delays on the website or phone line.

[eddyd3rd]

Same situation. How are we suppose to request for new card when we don’t know the 16 digit card number or other info on the card. Makes no sense.

[2tone2015]

I have tried to call and it says they are transferring me but then it hangs up each and every time how can we speak to a live person with out the hassles?

[Jq3]

I had the same issue tried 5 times before I gave up cnt get a live agent on the line ...can't access my account through the irs website ...pretty nothing I can do 

[Paigefisher2018]

I found this number on my journey maybe it can help you get your money. Cause I’m not having any luck. [phone number removed]

[Jq3]

Whats the number its blocked out 

[Jq3]

Whats the number its blocked out 

[CatinaT1]

• I have access to my Turbo Visa Debit Card: If you have access to your Turbo Visa Debit Card, there is nothing more you need to do. You will be able to immediately use the stimulus funds upon deposit. You can sign in to your account to check your balance here: https://secure.turbodebitcard.intuit.com/login 

• I no longer have access to my Turbo Visa Debit Card: If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

Due to unprecedented traffic you may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience.   

For additional questions, including how to receive a check, please go to the Turbo Visa Debit Card site: https://turbotax.intuit.com/stimulus-check/turbo-card/

[Telfermikayla]

I never received my card from last year so I can’t log in online to get a new one. And every time I call the number I get disconnected halfway through. All I need to do is update my address for them to resend it out but I can’t talk to anyone. What do I do? 

[eddyd3rd]

I never activated mines from last year and lost it so when I call the automated system my info isn’t in the system to request a new one or report mines lost/stolen. I have the banking and routing numbers but it’s looking like that won’t help neither.

[eddyd3rd]

@Paigefisher2018 whats the number ?

[CatinaT1]

• I have access to my Turbo Visa Debit Card: If you have access to your Turbo Visa Debit Card, there is nothing more you need to do. You will be able to immediately use the stimulus funds upon deposit. You can sign in to your account to check your balance here: https://secure.turbodebitcard.intuit.com/login 

• I no longer have access to my Turbo Visa Debit Card: If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

Due to unprecedented traffic you may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience.   

For additional questions, including how to receive a check, please go to the Turbo Visa Debit Card site: https://turbotax.intuit.com/stimulus-check/turbo-card/

[eddyd3rd]

No disrespect but that’s no help when you don’t have the 16 digit card number and/or if you never activated the card