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live tax advisor messages?

Still looking for the location of messages from the live tax advisor.  Using the MAC desktop version of turbotax deluxe with the live tax advisor addition. Received several emails -- 

"Hi there!

Your expert just sent you a new message about your return.
To check your messages and respond, sign in to your TurboTax account.
 
The "sign in" link takes me to a page with no messages or mailbox or instructions to find either.
opens to "myturbotax.intuit.com"
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3 Replies
MonikaK1
Expert Alumni

live tax advisor messages?

TurboTax Live is available for TurboTax Online customers only. TurboTax Live isn't available in the TurboTax Desktop software. See this help article.

 

I recommend that you contact TurboTax Support for assistance. They may be able to set up a Glance screenshare session if needed.

 

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**Mark the post that answers your question by clicking on "Mark as Best Answer"

live tax advisor messages?

It is available for an additional $50 paid from within the application during processing.

live tax advisor messages?

sometimes when we are really stupid we really need a lot of help!

I needed a lot of help!

 

Thanks to the A-Team 😘

Katie - Teresa - Kristina - Catina - Isabella - Monika - Linda - Victoria

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