Due to the ongoing effects of the pandemic, the IRS is experiencing major delays; unfortunately you will just have to keep trying the phone line as well as keep checking the WMR tool for updates periodically. Maybe you can try calling early in the morning once they open which is 7am local time. If there is an issue, the IRS will send you a letter. In addition to the current delays, there are also general reasons that some returns take longer to process than others - please review the FAQ regarding FAQ below:
Why do some refunds take longer than others?
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