If I got an email saying my refund is on it’s way is this a scam I called my bank and they said it’s not there and I checked where’s my refund tool and it

[SharmaineF]

The only way to know the expected date for your refund is to track it with the IRS.
In order to track your refund, you will need.
Social security number or ITIN.
Your filing status.
Your exact refund amount.

Once it is accepted, you can track your refund with the IRS and through Santa Barbara Tax Products Group if you chose direct deposit. It may take a few days before any information is available.
https://taxpayer.sbtpg.com/login
https://www.irs.gov/refunds

[HeatherPLO]

To check your e-filing status and/or track your refund, please see the link here.