I would like to cancel that TurboTax. card

[Catchersmith99]

There is no option to cancel the card. I havent use in over a year and am being charged. I just want to cancel the card and stop being charged.

[Catchersmith99]

I have not be able to get a rep on the phone to cancel my card 

[konopisos]

followed your instructions. it seems they have changed the automated line to just disconnect you. there is no option to talk to anyone, nor to delete the account. i have filed a FTC complaint - i urge you all to do the same. this feels all too deliberate at this point. additionally, i am going to file a small claims lawsuit, you might want to look into this.

[Clink65]

I've also tried for days to cancel but its useless and the monthly fees keep adding up

[konopisos]

i emailed repeatedly... told them i filed my FTC report... filed a dispute on charges... THEY FINALLY EMAILED ME. do that

[Clink65]

I've tried numerous times to call and no chat box to even said an email 

[konopisos]

onlinesupport  at greendotcorp  dot com email here. tell them it is bs that the card is impossible to deactivate and that you don't wanna pay fees

[Lucina89]

Please do. I will join you : ) 

[Lucina89]

That worked? 

[konopisos]

i did it. it worked. they emailed and confirmed it was canceled and my 9 in fees is gone. i recommend you do that too

[Clink65]

What is FTC?

[Clink65]

How did you file a dispute on charges if their is no one to talk to?

[konopisos]

"You're killing me smalls..."

I already posted the Green Dot (the parent company) CS (customer service) email. Email it.

Google "Turbo Tax Intuit Debit Card Green Dot Dispute" a form will come up. 

Google FTC... First thing should be Federal Trade Commission. Do this if you cannot get satisfaction from previous methods.

Keep records

[konopisos]

onlinesupport  at greendotcorp  dot com

yeah they aren't big on replying with confirmation of finalizing the money issue.

they just say the card is canceled. i would have recommended withdrawing all the funds via atm prior to canceling it... but since you haven't done that... i am not sure how to do other than find a green dot branch.

[Cj415]

I don’t want my Turbo card anymore please cancel my account