I have been trying to finish taxes for 2 weeks now, but cant get the direct deposit page to load. How do I get past this issue?

[Kim121]

@EB3000 

Can you call back and ask for a refund of your state efiling fee if you paid for your online program.  Once you paid for the online program, efile was included.  Once given the download, the representative should have stayed on the line until you successfully got the direct deposit into the return and they gave you the unlock so the state would be free.  You are entitled to a refund from the efile in the desktop program if you had paid for the online program.  Sorry someone didn't get that correct for you.  

[Kim121]

@EB3000 

You're welcome!  Call support at your convenience and ask them to process that state efile refund.