You'll need to sign in or create an account to connect with an expert.
Here's how you review your fees:
After signing in to (continuing) your online return, select Tools from the My Account drop-down list in the upper right corner.
In the pop-up window, click the My Fees button to get a breakdown of your TurboTax charges.
Tip: If these instructions don't work (for example, on your mobile device) open the File section and then proceed to the Review Your Order screen. This also shows the breakdown of your charges.
And here is some other charge you may have gotten,
Are you using the Desktop CD/Download Deluxe program as shown on your
question? There is a 19.99 fee to efile the state return. If you want
to have the fee taken out of the federal return there is an EXTRA 34.99
Refund Processing Service charge which you can avoid by paying with a
credit card. Or you can print and mail the state for free.
How to Remove it
Please note that once your e-filed return is in pending or accepted status, it's too late to remove the Refund Processing Service.
However, if your return gets rejected and you decide to file a paper return, the Refund Processing Service and related fees, if any, drop off anyway because Refund Processing is only available on e-filed returns.
Note: There may or may not be a charge for Refund Processing, depending on your situation and which add-ons you choose.
InstructionsHere's how to remove the Refund Processing Service before you e-file:
And if that doesn't help you here is how you can contact Turbo Tax,
We don't have a single, all-purpose phone number. Instead, we have many different numbers, depending on what you need help with.
Follow these instructions to connect with a TurboTax Expert who is specially-trained to handle your unique question or concern. Live help is available from 5:00 AM to 9:00 PM Pacific, seven days a week.
If you're using TurboTax Online:
If you're using the TurboTax CD/Download software or can't sign into your TurboTax account, click here to contact us. Ask your question, click Continue, and follow our onscreen instructions.
You can not. Impossible to get any credit from Turbo. Challenge with your credit card company
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