2408578
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Attend our Ask the Experts event about Tax Law Changes - One Big Beautiful Bill on Aug 6! >> RSVP NOW!
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

I applied for the refund advance and now my return has been accepted, but I haven't received anything regarding the advance.

@Gabby82587   I have no idea how to use Twitter but I just did my first tweet ever to him. Maybe they’ll take us seriously now. Did you have any luck?

I applied for the refund advance and now my return has been accepted, but I haven't received anything regarding the advance.

Unfortunately they do not seem like they want to give information I message them every day and they say we're sorry to inform you that we have no new information on this matter but we will contact you as soon as we do it's going on six days I really don't think they know what's going on or that they are devoting many resources to finding out I believe as long as they got us to use them can file our taxes they don't really care what happens

I applied for the refund advance and now my return has been accepted, but I haven't received anything regarding the advance.

@sbooth6727 he sent me a personal message asking for my information to “pass on” I haven’t heard from anyone but I keep sending tweets to him. Eventually he will get annoyed and flip out on someone and that’s when this crap will get resolved.

I applied for the refund advance and now my return has been accepted, but I haven't received anything regarding the advance.

@Gabby82587   Hopefully you get somewhere with it. This is absolutely ridiculous 

I applied for the refund advance and now my return has been accepted, but I haven't received anything regarding the advance.

This is the CEO of which company and what's his name again so I can do the same

I applied for the refund advance and now my return has been accepted, but I haven't received anything regarding the advance.

Credit Karma is saying your tax return has to be approved not just accepted before you get the advance I have this in email!!!! This **bleep** is dumb!

I applied for the refund advance and now my return has been accepted, but I haven't received anything regarding the advance.

You should email them a screenshot of their advertisements and also of the form that you filled out that states after it is accepted

I applied for the refund advance and now my return has been accepted, but I haven't received anything regarding the advance.

I did 3 different times they do not care! So like other people I have taken to twitter and twitted Mr. Ceo and the The president. Not sure how much it will help but I am trying. 

I applied for the refund advance and now my return has been accepted, but I haven't received anything regarding the advance.

@Pissedmomof5  I have done the same thing. Maybe they’ll listen now that they’re getting blasted on social media

I applied for the refund advance and now my return has been accepted, but I haven't received anything regarding the advance.

@Bradest93 

You said you received your advance? Did you file the EITC? (Earned Income) 

Do you have dependents?

I applied for the refund advance and now my return has been accepted, but I haven't received anything regarding the advance.

@Pissedmomof5 what? You got an email from them saying that?  What kind of bull **bleep** is that?!  It even says in their advertisement and all of the paperwork that it has to be accepted, not approved!  If we had to wait until it was approved it would almost be pointless because once it's approved it's deposited shortly after.  Either the employee who said that to you is another that has absolutely no idea what they are talking about or they are just trying to lie their way out of this huge screw up! 

I applied for the refund advance and now my return has been accepted, but I haven't received anything regarding the advance.

46179454-DD98-4167-A3E5-701A79A0374C.jpeg

@Pissedmomof5  Really??!! Keep that email and this. That’s false advertising then because this is what’s on TT site

I applied for the refund advance and now my return has been accepted, but I haven't received anything regarding the advance.

This is the 3rd person to tell me this. Twitter did at least get me a response from the upper people who run tt and ck so I will let yall know where this goes. 

 

I applied for the refund advance and now my return has been accepted, but I haven't received anything regarding the advance.

@Shanchele Yeah. Literally in an hr after the IRS approved may have been a little longer than a hr bc my text and email that said my tax got accepted sent at two different times. I didn’t put down any dependents for mine though. Just me myself. I done everything like the website told me to do. Idk I was very skeptical at first and nervous of course but as soon as that $ got deposited I was happy and confident but I don’t understand why so many people are having problems.

I applied for the refund advance and now my return has been accepted, but I haven't received anything regarding the advance.

Did you use option one because it made me do it after I did it three times on option 2 for the advance but they said I still qualify for the 500 and I got accepted for the IRS Federal and when did you do yours and get your money today the 31st

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question