I have posted here a few times about the status of my claim, and I have actually been pretty open to understanding all of the things that could have gone wrong. But I want to very clearly say that I now believe that TT is most likely responsible for my refund being held up. I spoke to cust service at the tax advocate office yesterday who CONFIRMED that there were programming glitches with TT processing (the famous line 30), leading to millions of returns being kicked out and needing to be processed by hand. Other things leading to the delay could be an error keyed into the return (possible, but not really likely in my case TBH), or it could have been that my W2s hadn't been sent to the Social Security Administration (they were, I confirmed it). On the plus side, if it is the line 30 error, the IRS can fix it and I won't need to resubmit, but it will need to be processed by hand by a live person and will be handled in the order it was received. But honestly, this is unacceptable. While we understand that it isn't TT that processes our refunds, we do pay you to process the RETURN correctly. And, you didn't. And not only is that leading to delays in getting our money, it's actually putting a massive toll on an organization that is already suffering from changes in tax laws, etc. TT is making more work for people at the IRS, and they already have too much to do thanks to everything else that has been going on. This is totally wrong, it's unfair. How many tax payers were impacted, TT? How many people aren't getting their money because of the mistakes in your programming? And what are you going to do about it?
