2249377
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

How do I get a refund for TurboTax fees for e-filing my State Taxes which did not work?

I recently tried to e-file my Federal and State tax returns.  The IRS rejected my taxes 3 times for the same issue. They could not verify my identity because the AGI on my return did not match that of my 2019 tax return.  I verified the AGI on my tax return thru TurboTax and thru what the IRS says it is thru their website.  They both match.  My return was still rejected all 3 times for the same reason (the AGI did not match my 2019 return).  Note, this affected my ability to e-file my state tax return.  E-filing my state tax returns depends upon the IRS accepting my Federal tax return.  So, I finally had to mail both my Federal and State tax returns into them. 

So my question is, How do I get a refund for e-filing my state tax return that didn't happen?

 

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies
HelenC12
Expert Alumni

How do I get a refund for TurboTax fees for e-filing my State Taxes which did not work?

If you used TurboTax Online, we don't charge an e-filing fee. When you pay for TurboTax Online, you're charged a tax preparation service fee. The prep fee is charged whether you e-file or print your return.

If you're using the TurboTax CD\Download version, see How do I request a refund for my TurboTax product?

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

How do I get a refund for TurboTax fees for e-filing my State Taxes which did not work?

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

 

 

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question