How do I get a refund for TurboTax fees for e-filing my State Taxes which did not work?

[jccbone62]

I recently tried to e-file my Federal and State tax returns.  The IRS rejected my taxes 3 times for the same issue. They could not verify my identity because the AGI on my return did not match that of my 2019 tax return.  I verified the AGI on my tax return thru TurboTax and thru what the IRS says it is thru their website.  They both match.  My return was still rejected all 3 times for the same reason (the AGI did not match my 2019 return).  Note, this affected my ability to e-file my state tax return.  E-filing my state tax returns depends upon the IRS accepting my Federal tax return.  So, I finally had to mail both my Federal and State tax returns into them. 

So my question is, How do I get a refund for e-filing my state tax return that didn't happen?

[HelenC12]

If you used TurboTax Online, we don't charge an e-filing fee. When you pay for TurboTax Online, you're charged a tax preparation service fee. The prep fee is charged whether you e-file or print your return.

• If your tax return is rejected, you can either fix the rejection and try e-filing again or file a paper return instead.

If you're using the TurboTax CD\Download version, see How do I request a refund for my TurboTax product?

[xmasbaby0]

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”