How do I clear this “We are having trouble authorizing your payment Before you can deduct your fees from your federal refund, you'll need to correct your personal information. Please go back to

[HeatherPLO]

Your billing address needs to be the same as your mailing address.  To do this: 

• Click on My Info on the left side of the online program screen. 
• Edit your Mailing Address if necessary. 
• If the billing address is not the same as your mailing address, then after changing the Mailing Address and paying with the credit card, go back to My Info and change your Mailing Address back to the original address you used

[castlp]

My address is exact on each account I used the same card and same address last year. I cleared cookies nothing is helping this is actually the 4th year same card. I’m really not trying to go to a different company please advise me how to fix this ASAP I need to file thank you 

[TiffanyL]

If you are receiving the error message "We are having trouble validating your credit card, please try again," it may indicate a mismatch with the information you've entered compared to what's on file with your credit card company. We check this information to make sure someone else isn't using your card fraudulently. For more information on the error message and how to handle it, please see the FAQ below:

Error: "We are having trouble validating your credit card, please try again"