Haven’t received our refund. Status still “processing”

kwillimsn · ‎March 31, 2020

It has been almost 2 months and my refund status is still “processing.” We did earn a child credit

BrandiLO · ‎April 1, 2020

TurboTax does not receive any updates on your return after it is transmitted to the IRS and accepted. To get the most accurate date for your refund, please continue to go to Where's My Refund then click "check my refund status". Since it's been longer than 21 days since you e-filed and your return was accepted, you'll have to speak directly to IRS to find out more about the delay. Please click here for contact information.

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kwillimsn · ‎April 3, 2020

Due to the COVID situation the live telephone is currently down at the IRS. Is there another way to contact them?

KatrinaLO · ‎April 3, 2020

Here are the phone numbers that we have for the IRS. Please refer to the FAQ below to contact the IRS.

For individuals: 800-829-1040
For businesses: 800-829-4933
For those with hearing impairments: TTY/TDD 800-829-4059

To have an efficient call, here's what you need to prepare.

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Haven’t received our refund. Status still “processing”