Direct Depoit was rejected by my bank now SBTPG is sending it back to the IRS

[Seminolefan78]

Hello my DD was set to go in my account 2/13/2024 but my bank said they rejected it because of how it was coded. I called SBTPG and they said the check would be mailed. They also took an extra $70 for the bank rejecting it. Now the website says it will go back to the IRS. This is not what they told me. I don’t know what to do any help pointing in the right direction would be appreciated. 

[JulieS]

No, there isn't anything you can do in this situation. Your check will be mailed to you at the address on your return. 

You can complain to your bank and they may agree to refund your service charges. 

[Seminolefan78]

So is it going back to the IRS or as a cashiers check to me?

[JulieS]

The direct deposit will be returned to the IRS, unless TPG is processing your refund. If it goes back to the IRS, they will issue a treasury check and mail it to you. 

If it goes back to TPG, they will issue it as a check and mail it to you.

[Seminolefan78]

I’m more confused. It was sent to the SBTPG for the TurboTax fees to be taken out. So why would it go back to the IRS? What should I expect now?

[JulieS]

If it is processed by TPG, it shouldn't go back to the IRS, You are the one who said you were told it was going back to the IRS. 

[Seminolefan78]

That’s what the SBTPG says on their site. That’s why I don’t understand. It states that it’s being returned to the IRS not that they will send a check. I’m sorry if I am being dumb here. 

[MarilynG1 · Accepted solution]

This FAQ states that SBTPG will return your refund to the IRS after they have issued you a Cashier's Check and mailed it to you, and it was returned to them. 

This is after your original bank rejected the initial deposit.

I'd say you need to resolve this with SBTPG.

@Seminolefan78 

[Seminolefan78]

I talked to a rep yesterday and got nowhere. Now when I call it hangs up saying it was returned to the IRS. This is making no sense. I thought SBTPG would issue a cashiers check but the automated message says wait 10-15 weeks for the IRS to fix the issue. I appreciate all the answers and the help. I’m not upset just very bewildered. 

[stevang]

Samething happened to me, and there is no one you can speak to at SBTPG, very frustrating. I used Turbotax for 7 years and this never happened. I will find another product to do my taxes next year

[Seminolefan78]

Same here I will Never use TurboTax again. No help at all they used SBTPG to take their fees out. So why not provide better support for the customers. In other words TurboTax got their fees so what happens to us no longer matters to them it’s not their money involved. Just saying!

[Jenny411]

What was it coded as ? And was anyones rejected by chime ? 

[Seminolefan78]

My bank explained that it was coded CTX or CCD instead of PPD. I’m not sure if anyone else’s was rejected by Chime I have SoFi. 

[Jenny411]

So you don’t have chime ? Try emailing tpg 

[Seminolefan78]

No I don’t have Chime. I have emailed them with no response. I filed a complaint with the Better Business Bureau on SBTPG. I have not been able to get any contact back from them.