This is what Turbo tax is doing. Stealing!!!!
First, I have come across publicly available information across multiple platforms indicating that refund delays may be associated with funds being held for accrued interest. Given the current lack of transparency in my case, I am requesting clarification as to whether my funds are being held for any such purpose.
Second, your explanation regarding the movement of my refund does not make sense. You stated that the receiving bank, Cross River Bank, rejected the refund, and that the funds were then returned to that same bank before being sent back to the IRS for reissuance as a paper check.
Turbo tax, Intuit Inc, has received my IRS refund and is refusing to release it. Claiming that it was rejected by their receiving bank and the funds are being sent back to the IRS. However, they still manage to withdraw the tax preparations fees from the funds that were rejected. Turbo tax stated that the refund was rejected by the receiving bank, Cross River Bank, which would indicate that the funds were never successfully received or deposited
However, if the funds were in fact rejected and never received, please explain how TurboTax Intuit was able to withdraw and process payment for my tax preparation fees from that same refund.
This raises a critical question:
If the funds were rejected and not received by the bank, how were fees successfully deducted from the refund?
If Cross River Bank rejected the refund, how are the funds then routed back to that same bank?
What specific process allows a bank that rejected a deposit to subsequently receive and transmit those same funds?
Below you will find the email response from Turbo Tax Intuit, Inc., Office of the president of Intuit.
Hello P
I am emailing you from TurboTax Customer Care on behalf of Intuit's Office of the President. Thank you for taking the time to speak with me today. I am glad we were able to discuss your concerns.
As a recap of your call, you expressed significant frustration after multiple interactions with representatives from TurboTax and Cross River Bank. You requested a clear timeline for when your refund would be deposited into your account.
I advised that, unfortunately, there is no definitive timeline for the completion of this process. However, I mentioned that I would continue to research additional details and provide further updates regarding the resolution.
After reviewing the situation and speaking to my colleagues, we have found that when a refund is rejected by the receiving bank, it is returned to the third-party bank (Cross River), which then sends the funds back to the Internal Revenue Service. From there, the IRS typically issues a paper check to the mailing address listed on the tax return.
When a check is reissued on a case-by-case basis, it is mailed via USPS. Please note that tracking numbers are not provided for these checks. Delivery typically takes 10–14 business days, though the exact timeframe may vary depending on the your local mail carrier and regional mail processing times.
After determining this information and getting a final explanation, we will be closing this case. If you have any future questions or concerns, visit https://www.intuit.com/support. We have resources, frequently asked questions, and experts standing by to help. Thank you for being an Intuit customer.
Respectfully,
Desiree' C.
TurboTax Customer Care
