I have not received my tax refund
First of all, it depends on how you filed; i.e., whether it was by efile or by printing and mailing a paper return. An efiled return normally takes up to 21 days, but it's not uncommon for it to be further delayed for an extended period of time if the IRS has to review anything. A mailed paper return can take several months to process.
Here are some things you should check:
If you efiled, double-check to be sure the return was efiled successfully and accepted.
If you used Online TurboTax, you can sign into your Online Account and check the efile status at the Tax Home. If you used desktop software, you can check from within the software.
If that showed it was accepted, (or if you printed out and mailed a paper return), you can use the "Where's My Refund" tool at the IRS website below to monitor the status of your Federal refund.
What is displayed there about your refund?
Here are some tips when using the IRS "Where's My Refund" tool:
- If you efiled, be sure you have waited at least 24 hours after acceptance before using the IRS WMR tool. If you mailed a paper return, it won't show up in the tool for at least 4 weeks or longer.
- Choose the correct tax year of interest. The current return year is 2021.
- Be sure you enter the correct SSN and filing status.
- Be sure you are using only the Federal refund amount. Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a screen.
- Look at your actual Federal return to get the Federal refund amount, i.e., your Form 1040, Line 35a.
If the IRS WMR tool is not finding your information, you can also try phoning the IRS refund hotline. I've seen it work for some users when the WMR tool didn't. 800-829-1954
If the IRS WMR tool says your return is "still being processed", you can try to phone the IRS if you want to try to reach someone to inquire about the delay. They are not easy to reach.
I have found that for me it was best to call just before closing time--about 6:50-6:55 PM and quickly go through the steps below. I figured a lot of folks would not call that close to closing, and that if I was one of the last to get into the queue, they would finish off all the people who were in the queue at closing time. I still had to wait about 25-30 minutes.
IRS: 800-829-1040 (7AM-7 PM local time) Monday-Friday
When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.
- First choose your language. Then listen to each menu before making the selection.
- Then press 2 for "personal income tax".
- Then press 1 for "form, tax history, or payment".
- Then press 3 "for all other questions."
- Then press 2 "for all other questions."
- It may then ask for your SSN, but do not enter it. Just wait. If it asks for SSN a second time, still do not enter it.
- Then it will get "tired", and you'll get another menu. Choose 2 for "personal".
- Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
- I usually use a speakerphone so I can work on something else while waiting.
FAQ: How do I track my state refund?
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