2018 Taxes are missing. Had filed an extension.

[dave35]

I prepared my 2018 taxes in April of this year (2019) and filed an extension. I just came back to file my return before Oct. 15th, and my return is GONE. Where is it?

[VolvoGirl]

That's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

[dave35]

I've already thought of that. The account I definitely used no longer has my return, and the old account I used to use (which I reset just to be sure) also does not have my 2018 return. I am starting to get the feeling I am going to have to start completely over on my taxes. 

[cclaire]

Did you have any luck finding yours?  The same thing just happened to me.  Turbotax updated yesterday, and my 2018 tax file is GONE!

[Critter]

Are you using the downloaded version where there are updates ?   Did Win 10 do an update ? 

[cclaire]

Here is the update of my update disaster...

During a TurboTax update on Saturday (3 days before due date), my tax file disappeared.  After 4 hours of working with tech support to find it, I found other forum entries where people had found their tax file in their recycle bin or in random program files after a June 2019 update.  We are guessing that mine was sent to my recycle bin, and since I didn't even know it was missing, I was an idiot and cleared my recycle bin while cleaning up my desktop.  I had to completely redo my taxes over the last couple of days.  UGH!  I really hope this doesn't happen to anyone else!

[cclaire]

In case it helps you help others... only my TurboTax updated, not Windows.  I am running Windows 10.  And I hit the trifecta... TurboTax deleted my tax file, Norton failed to backup properly, and my hubby had put the wrong tax file in our Dropbox backup.  The computer is having a laugh!  

[dave35]

Mine is the online version. I not only did my taxes in the the online version in April, I filed an extension. EVERYTHING is gone. I now have to sit tonight and redo my taxes from scratch.

[VolvoGirl]

Did you look for other accounts?

Contact Customer Service
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And until 9pm (12 midnight Eastern) on Tue 10/15/19
https://support.turbotax.intuit.com/contact/