During the process of paying for my Efile fee the program quit responding so I had to contact support. I got double billed for $24.99.

rjuhasz740 · ‎June 6, 2019

I got billed twice during the process of working with your technical support.

[Removed order numbers which are linked to personal information]

Note: I only made one state filing only.

How do I get a refund of $24.99 for one of these?

Ray Juhasz

MichelleLO · ‎June 6, 2019

Please reach out to a Customer Support Specialist to request a refund. Please see the below FAQ for instructions on reaching the right person for your situation.

https://ttlc.intuit.com/replies/3300041

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View solution in original post

MichelleLO · ‎June 6, 2019

Please reach out to a Customer Support Specialist to request a refund. Please see the below FAQ for instructions on reaching the right person for your situation.

https://ttlc.intuit.com/replies/3300041

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

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During the process of paying for my Efile fee the program quit responding so I had to contact support. I got double billed for $24.99.